Dear customers, before using the online store www.bunny.bg, please familiarize yourself with our General Terms and Conditions, as they have the force of a contract between us.
This document contains General Terms and Conditions, according to which “BUNNYBG” Ltd. provides services to its Users, through the online store www.bunny.bg.
These terms and conditions are binding on all Users. By confirming (ticking) the check box "I have read and agree to the General Terms and Conditions" and clicking the "Confirm" button in the "Create a profile" section, the User agrees, fully accepts and undertakes to comply with these General Terms and Conditions.
"BUNNIBG" OOD is a Bulgarian commercial company, registered in the Commercial Register at the Registry Agency under UIC 205906033 with its registered office and registered office in Sofia, 1 Tsar Samuil Street, which provides, through the website it administers, the information resources and services subject to these terms and conditions.
Definitions
For the purposes of these general terms and conditions, the concepts listed below shall be understood in the following meaning:
Site - A website is a separate place on the global Internet network, accessible through its unified address (URL) via the HTTP, HTTPS or other standardized protocol and containing files, programs, text, sound, picture, image or other materials and resources.
User - any natural person who acquires goods or uses services that are not intended for carrying out commercial or professional activities, and any natural person who, as a party to a contract under this law, acts outside the scope of his commercial or professional activities.
General Terms and Conditions - these General Terms and Conditions, which include terms of use, cookies, registration and delivery rules, voluntary dispute resolution, forms for contract withdrawal and replacement and any other legally significant information found on the Site.
Personal data - information about an individual that reveals his physical, psychological, mental, family, economic, cultural or social identity.
Goods - movable tangible property, with the exception of property sold in execution or through other measures by bodies authorized by law, as well as property abandoned or confiscated in favor of the state, announced for sale by state bodies. Goods are also water, gas and electricity when offered for sale, packaged in a limited volume or in a certain quantity.
Sales contract - a contract under which the trader transfers or undertakes to transfer the ownership of goods to the consumer, and the consumer pays or undertakes to pay the price for them, including contracts having as their subject both goods and services.
Procedure for alternative resolution of consumer disputes - a procedure for out-of-court resolution of consumer disputes, meeting the requirements of this law and carried out by an alternative resolution of consumer disputes body.
Services provided
1. On the Site, Users have the opportunity to conclude contracts for the purchase and sale of the goods offered by the Merchant.
Order
2. Users use the website interface to conclude contracts with the Merchant for the goods offered.
2.1. The contract for the purchase and sale of goods is considered concluded from the moment the order is confirmed by the Merchant.
2.2. In the event of a lack of availability of a given good, the Merchant reserves the right to refuse the order.
2.3. After selecting one or more goods offered on the Merchant's website, the User must add them to his list of goods for purchase.
2.4. The User must provide data for delivery and choose a method and time of payment for the price, then confirm the order through the website interface.
2.5. When placing an order, the User receives confirmation by email that his order has been accepted.
3. The Merchant has the right to refuse to concluded a contract with an incorrect User.
3.1. The Merchant has the right to treat a User as incorrect in cases where:
there is a failure by the User to comply with the General Terms and Conditions;
incorrect, arrogant or rude attitude towards the Merchant's representatives is established;
systematic abuses by the User towards the Merchant are established.
Prices
4. The prices of the goods offered are those indicated on the Merchant's website at the time of placing an order, except in cases of obvious error.
4.1. The prices of the goods are final, and VAT is not charged on them until the time of registration of the company under (Art. 96, para. 1 of the VAT Act).
5. The Merchant reserves the right to change the prices of the goods offered on the site at any time and without notice, and such changes will not affect orders already placed.
6. The Merchant may provide discounts for the goods offered on the site, in accordance with Bulgarian legislation and rules determined by the Merchant. The rules applicable to such discounts are available at the place where the discount is displayed. Discounts can be provided in different forms (e.g. promotions, loyalty discounts, provided individually, randomly or as a result of participation in a competition or customer survey).
6.1. Different types of discounts cannot be combined when ordering and purchasing the same product.
Payment
7. When the User returns a product with the right to a refund of the amount paid for any reason, the price subject to refund is reduced by the value of the discount received, applied to the product, and only the amount actually paid is subject to refund.
8. The User can pay for the ordered goods using one of the options listed on the website at his/her choice. The Site offers the following payment methods:
- cash on delivery
- bank transfer
- by credit or debit card
9. If the User chooses the option of delivery by courier and payment by cash on delivery, he/she must pay the price of the ordered items together with the courier's delivery fee upon receipt of the goods.
10. If the User chooses a payment method involving a third party payment service provider, the User may be bound by the terms and conditions and/or fees of such third party. 11. The Merchant is not liable if a payment method involving a third party payment service provider is unavailable or otherwise malfunctions for reasons that cannot be attributed to the Merchant. Withdrawal from the contract and replacement 12. The Consumer has the right to withdraw from the contract without giving any reason, without owing compensation or penalty within 14 days from the date of receipt of the goods by the Consumer or a third party.
13. In order to exercise his right under this clause, the Consumer must unambiguously notify the Trader of his decision to withdraw from the contract, by individualizing the goods he wishes to return, by providing all data about the order and delivery, including, but not limited to: content and value of the order, data of the person who placed the order, data of the person who accepted the delivery, and date of delivery.
14. The Trader publishes on his website a form for exercising the right to withdraw from the contract.
15. To exercise the right of withdrawal, the Trader provides the consumer with the option of completing and sending electronically via the website the standard withdrawal form or another unambiguous statement. In such cases, the Trader shall immediately send the consumer a confirmation of receipt of his withdrawal on a durable medium.
16. The consumer is obliged to return the goods at his own expense, necessarily together with the receipt and invoice, if o there is one, by handing them over to the Trader or to a person authorized by the latter, within 14 days from the date on which the Consumer exercised his right to withdraw from the contract.
17. When returning the goods, they must be in their original packaging, without traces of use or damage to the commercial appearance.
18. The Trader has the right to postpone the refund of payments until the goods are received back or until proof is provided that the goods have been sent back, depending on which of the two events occurred earlier.
19. In case the Consumer fails to fulfill his obligation to return the goods without notifying the Trader of the delay and without providing a valid reason for the same, he shall be deemed to have withdrawn his statement to exercise withdrawal from the contract.
20. When in connection with the performance of the contract the Trader has incurred expenses and the Consumer withdraws from the contract, the Trader has the right to retain the relevant amount for the expenses incurred or to demand their payment.
21. Exceptions to the right of withdrawal (hygiene goods)
The consumer does not have the right to withdraw from the delivery of sealed goods that have been unsealed after delivery and cannot be returned for reasons related to hygiene or health protection (Art. 57, item 5 of the ZPA). This includes in particular, when the primary packaging/hygiene sticker is damaged or there are traces of testing/use:
– sex toys and all intimate/anal/vaginal accessories and nozzles;
– condoms and other intimate consumables;
– lubricants, oils, cosmetics and perfumes (including pheromones);
– underwear, bodysuits, tights and other intimate clothing.
The consumer can inspect the outer packaging and labels. Opening the seal/hygiene sticker or trying on the product makes it non-returnable for hygiene reasons. This does not affect the rights in case of non-conformity/defect – in these cases the “complaints” section applies.
22. Refund upon withdrawal
The trader shall refund all payments received from the consumer without undue delay and no later than 14 days from the date on which he is notified of the withdrawal. The trader may withhold the refund until he receives the goods back or until proof of sending them is provided – whichever is earlier. The refund is made using the same payment method used by the User, unless expressly agreed otherwise and without additional fees. The refund period for an amount paid through the site with a bank card is within 5 working days after receiving the goods from the merchant and meeting the requirements (points 16 and 17)
Guarantees and complaints
23. The consumer has the right to a complaint for any discrepancy of the goods or service with the agreed/ordered, when after delivery, discrepancies with the sales contract are discovered.
24. The trader is not responsible for color differences due to natural differences in the reproduction of colors by different monitor models.
25. The trader is not responsible for size differences up to 2 cm.
26. The trader is not responsible for natural wear and tear of the goods.
27. Any lack of conformity of the consumer good with the sales contract that becomes apparent within 12 months after the delivery of the good is deemed to have existed at the time of its delivery, unless it is proven that the lack of conformity is due to the nature of the good or the nature of the lack of conformity.
28. The consumer may not dispute the conformity of the consumer good with the sales contract when:
- at the conclusion of the contract he knew or could not have been unaware of the lack of conformity;
- the lack of conformity is due to materials provided by the consumer.
29. The consumer has the right to file a complaint about the goods or services, regardless of whether the manufacturer or the trader has provided a commercial guarantee for the goods or services.
30. When the complaint is satisfied by replacing the goods with another, corresponding and the agreed upon, the Merchant will retain the original warranty conditions for the consumer.
31. When submitting a complaint, the consumer may claim a refund of the amount paid, replacement of the goods with another one that corresponds to the agreed upon or a discount on the price.
32. The complaint is submitted orally to the telephone number specified by the Merchant or in writing via the specified email, by mail or submitted to the company's address. The Merchant provides access to a complaint form on its website.
33. When submitting a complaint, the consumer indicates the subject of the complaint, his preferred method of satisfying the complaint, respectively the amount of the claimed amount, and the address, telephone number and email for contact.
34. When submitting a complaint, the consumer must also attach the documents on which the claim is based, namely:
- receipt or invoice;
- protocols, acts or other documents establishing the non-compliance of the goods with the agreement;
- other documents establishing the claim by reason and amount.
35. A complaint about a consumer good may be filed up to two years from the delivery of the good, but no later than two months from the establishment of the non-conformity with the agreement.
36. The period shall cease to run during the time necessary to reach an agreement between the seller and the consumer to resolve the dispute.
37. If the Trader has provided a commercial guarantee for the good and the period of the guarantee is longer than the periods for filing a complaint under paragraph 1, the complaint may be filed until the expiry of the period of the commercial guarantee.
38. Filing a complaint is not an obstacle to filing a claim.
39. The Trader maintains a register of complaints filed. A document is sent to the User to the email address specified by him, which indicates the number of the complaint from the register and the type of goods.
40. When the Trader satisfies the complaint, he issues an act to that effect, which is drawn up in two copies, and one copy is mandatory provided to the User.
41. In the event of a justified complaint, the Trader shall bring the goods into compliance with the sales contract within one month from the date of the complaint by the User.
41.1. If the goods have not been repaired after the expiry of the period under the previous paragraph, the User has the right to terminate the contract and to be reimbursed the amount paid or to request a reduction in the price of the consumer goods in accordance with Art. 114 of the ZPA.
41.2. Bringing the consumer goods into conformity with the sales contract is free of charge for the Consumer. He does not owe any costs for shipping the consumer goods or for materials and labor related to its repair, and does not suffer any significant inconvenience.
42. In case of non-conformity of the consumer goods with the sales contract and when the Consumer is not satisfied with the resolution of the complaint, he has the right to choose between one of the following options:
- termination of the contract and refund of the amount paid by him
- reduction of the price.
43. The consumer cannot claim a refund of the amount paid or a reduction in the price of the goods when the trader agrees to replace the consumer good with a new one or to repair the goods within one month of the consumer's complaint.
44. The trader is obliged to satisfy a request for termination of the contract and refund the amount paid by the consumer when, after having satisfied three complaints of the consumer by repairing the same goods, within the warranty period, there is a further occurrence of non-compliance of the goods with the sales contract.
45. The consumer cannot claim termination of the contract if the non-conformity of the consumer goods with the contract is insignificant.
Intellectual property
46. Intellectual property rights on all materials and resources located on the Targ website sheep (including the available databases), are subject to protection under the Copyright and Related Rights Act, belong to the Merchant or to the respective designated person who has transferred the right of use to the Merchant, and cannot be used in violation of the current legislation.
47. In case of copying or reproduction of information outside the permissible range, as well as in case of any other violation of intellectual property rights on the Merchant's resources, the Merchant has the right to claim compensation for the direct and indirect damages suffered in full.
48. Except in cases where it is expressly agreed, the User may not reproduce, modify, delete, publish, distribute and otherwise disclose the information resources published on the Merchant's website.
49. The Merchant undertakes to exercise due care to ensure that the User has normal access to the services provided.
50. The Merchant reserves the right to suspend access to the services provided. The Merchant has the right, but not the obligation, at its discretion to delete information resources and materials published on its website.
Termination and cancellation of the contract
51. The Merchant has the right, at its own discretion, without prior notice, to unilaterally terminate the contract if it establishes that the services provided are used in violation of these General Terms and Conditions, the legislation of the Republic of Bulgaria and generally accepted moral standards.
52. In addition to the cases provided for in these General Terms and Conditions, the contract between the parties shall also be terminated upon cessation of the Merchant's activities or termination of the maintenance of its website.
53. Outside the cases specified above, each party may terminate this contract by giving one week's notice to the other party in the event of failure to fulfill the obligations under the contract.
54. The written form of the contract is deemed to have been complied with by sending an e-mail message, pressing an electronic button on a page with content that is filled in or selected by the User, or checking a box on the website, etc. similar, as long as the statement is technically recorded in a manner that allows it to be reproduced.
Salvation clause
55. The parties declare that, in the event that any of the clauses under these General Terms and Conditions prove to be invalid, this will not result in the invalidity of the entire contract or its other parts. The invalid clause will be replaced by the mandatory provisions of the law or established practice.
Amendment of the General Terms and Conditions
56. The Merchant publishes the amended General Terms and Conditions on the Site and notifies registered users before they enter into force.
57. The amendments do not affect already concluded contracts (orders). For long-term relationships (e.g. user profile), the user who does not accept the amendments may close the profile/terminate the relationship before the date of entry into force without penalty.
58. In case the User does not exercise his right to withdraw from the contract in accordance with the procedure stipulated in these General Terms and Conditions, the amendment shall be deemed to have been accepted by the User without objections.
Applicable law
59. The provisions of the current legislation of the Republic of Bulgaria shall apply to all issues not regulated by these General Terms and Conditions.